​​We are pleased to offer reliable and secure shipping within Canada and North America.​

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Canada

• Processing Time: 1–2 business days

• Delivery Time: 3–5 business days

• Complimentary shipping on qualifying orders

• Tracking provided once your order ships

 

International (North America)

• Processing Time: 1–2 business days

• Delivery Time: 5–9 business days (may vary depending on destination and customs processing)

• International customers are responsible for applicable duties, taxes and import fees imposed by their country.

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Please note that shipping timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, customs clearance, or events beyond our control.

 

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Where does Adahco ship from?

Toronto, Canada.

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Order Processing

All orders are carefully packaged and shipped from our studio.

You will receive a confirmation email once your order has been dispatched with tracking information.

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Incorrect Address Disclaimer​

Customers are responsible for providing accurate shipping information at checkout.

We are not liable for lost or delayed packages due to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, additional shipping fees may apply.

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Returns & Exchanges

We accept returns within 14 days of confirmed delivery, subject to the following conditions:

• Items must be unworn, unused, and in original condition.

• Original packaging must be included.

• Proof of purchase is required.

• Return shipping costs are the responsibility of the customer.

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To request a return, please email or contact us. Return requests made after 14 days of delivery will not be accepted.

We reserve the right to refuse returns that do not meet the above conditions.

​Please note that we do not provide exchange services for any purchased product. We advise you treat it as a return if you would like to exchange to the item to a different colour or size. Kindly place an order on our website for your preferred item. 

 

Final Sale Items

The following items are final sale and non-refundable:

• Earrings (for hygiene reasons under Canadian consumer safety standards)

• Custom or personalized items

• Gift cards

• Items marked “Final Sale”

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Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method.

• Please allow 5–10 business days for processing, depending on your bank or credit card company. 

• Original shipping fees are non-refundable.

Please note that we are not responsible for lost return shipments. We recommend using a trackable shipping method.

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Damaged or Defective Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with clear photographic evidence. Claims made after 48 hours may not be accepted.

 

​Limitation of Liability

To the maximum extent permitted by Canadian law, our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages arising from the use of our products.

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